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Refund Policy
Return & Refund Policy
Returns & Refunds — Molarky
Last updated: June 2026
We want you to love what you've bought from Molarky. If something isn't right, please get in touch — we're a small independent shop and we'll always do our best to help.
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Can I return my order?
Yes — most items can be returned within 14 days of delivery, provided they are unused, in their original condition, and accompanied by proof of purchase.
Please contact us before sending anything back so we can advise the best way to return it.
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What can't be returned?
The following items cannot be returned or exchanged:
— Digital downloads (once the file has been accessed or downloaded)
— Custom-made or personalised items
— Items that have been used or are not in their original condition
If you're unsure whether your item is returnable, just ask — we'd rather talk it through than have you disappointed.
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How do I start a return?
Get in touch within 14 days of receiving your order:
Please include your order number and let us know what the problem is. We'll reply promptly and guide you through the next steps.
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Who pays for return postage?
Return postage is the customer's responsibility unless the item arrived damaged or faulty. We recommend using a tracked service, as we can't take responsibility for returns lost in the post.
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When will I get my refund?
Once we've received and inspected your return, we'll let you know the outcome by email. If approved, your refund will be issued to your original payment method within 7 working days. The time it takes to appear on your statement may vary depending on your bank.
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Can I exchange something?
Yes — exchanges are welcome under the same conditions as returns (unused, original condition, within 14 days). Contact us first and we'll sort it out together.
Please note that postage costs for exchanges are the customer's responsibility both ways.
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My order arrived damaged — what do I do?
Please photograph the damage and contact us within 48 hours of delivery:
We'll put it right. Whether that means a replacement, a refund, or another solution — we'll find one.
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Questions?
We're always happy to help. Drop us a line or come and find us in person:
Molarky
4 Stewarts Buildings
Morrab Road
Penzance
Cornwall TR18 2QU