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Shipping Policy
Shipping Policy
Shipping Policy — Molarky
Last updated: June 2025
Thank you for shopping with Molarky. We're an independent gift shop based in Penzance, Cornwall, and we want every order to reach you safely and with a little bit of Cornish magic intact.
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Free UK Delivery
We're pleased to offer free standard delivery on all orders to UK mainland addresses. No minimum spend, no hidden charges — just free delivery, always.
We ship via Royal Mail. Once your order is on its way, you'll receive a confirmation email.
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Processing Time
We aim to dispatch all orders within 3 working days. During busy periods — or for handmade and original art pieces — this may take a little longer. If there's likely to be a delay, we'll let you know.
Orders are not dispatched on weekends or bank holidays.
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Estimated Delivery
Standard Royal Mail delivery typically takes 2–5 working days after dispatch. Please allow up to 7 working days before getting in touch, as occasional delays can occur due to factors outside our control such as weather or postal disruption.
If you need something urgently, contact us before ordering and we'll do our best to help.
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Need it faster?
If you'd like next-day or tracked delivery, please contact us before placing your order and we'll arrange a quote.
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Visiting from outside the UK?
We currently ship to UK mainland addresses. If you're based outside the UK and would like to place an order, please get in touch — we'll do our very best to help.
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Damaged Orders
We take great care in packing your order. If anything arrives damaged, please photograph it and contact us within 48 hours of delivery — we'll put it right.
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Returns
Please see our Refund Policy for full details on returns and exchanges.
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Questions?
We're always happy to help. Drop us a line at contactmolarky@gmail.com or pop in and see us at:
Molarky
4 Stewarts Buildings
Morrab Road
Penzance
Cornwall TR18 2QU