Refund Policy

1. Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned:

• Custom-made items

• Personalised items

• Made-to-order items

• Personal items (due to hygiene reasons)

2. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Accompanied by the receipt or proof of purchase

3. Return Process

3.1 Contact Us

To initiate a return, please contact us within 14 days of delivery under “contact us” section on our website. Please include your order number and the reason for the return in your email.

3.2 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4. Refunds

4.1 Inspection and Processing

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

4.2 Refund Timeline

Please allow up to 7 business days for the refund to be processed and for the credit to be applied to your account. The time it takes for the refund to appear on your statement may vary depending on your financial institution.

5. Exchanges

We accept exchanges under the same conditions as returns:

• Custom-made items

• Personalised items

• Made-to-order items

• Personal items (due to hygiene reasons)

 To be eligible for an exchange, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Accompanied by the receipt or proof of purchase

To initiate an exchange, please contact us within 14 days of delivery under “contact us” section on our website. You will be responsible for paying shipping costs for both ways in the process of exchanging your item.

Once we receive the item you wish to exchange, we will inspect it and notify you of the status of your exchange. If your exchange is approved, we will process the exchange and ship the replacement item to you.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately under “contact us” section on our website with photos of the damage or defect. We will work with you to resolve the issue.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: intuitivedesignuk@outlook.com